Common Mistake In Customer Service

Most who work in the field customer service would agree that it's must easier to manage a happy customer than a mad one. Many of them who became angry with customer service do so over simple the mistake that could have been easily avoided right from from the beginning of transaction. Their have  four common customer service mistake made in business everyday and steps to avoid those mistakes before they ever happen.

Setting Up a Hostile Environment:

Most of customer have walked into a business at one time or another, only to be ignored by staff member or treated rudely from the first greeting. This set up a combative environment that does not bode well for a satisfying experience or a happy customer. The company should train staff in hospitality or cultivate a service mind.

Ignoring a Customer's problem:

Whether the customer service rep doesn't listen to the customer's issue, customer that don't get their specific problem addressed become a problem for customer service reps. So staff really listen to their customer and follow it through to completion explain that customers communicate with more than word, use heeding tone, body language and other non-verbal signals will help reps understand where a customer is coming from.

Failing to Follow Through on a Customer's Request:

When customer come with a request, they expects the customer service representative to follow it to complete. When this doesn't happen, an angry, frustrated customer is usually the result. Thus, the accountability is the key to avoiding this customer service mistake. Create an environment where the reps understand that if they are first point of contact for a customer, they must also be the last. When CSRs know they will be held accountable for that customer's satisfaction, they will be more likely to follow through on a request until it's completed.

Trying a Customer's Patience:

Event the most customer patience customer have their boiling point, and once that point is reached, it's much more challenging to create a happy experience for that customer overall. Customer expect that service it fast. efficient and accurate and your business is responsible to provide it. Therefor, if customer service are frustrating customers, it maybe time to streaming some of them into a more efficient process. Thorough training of customer service reps is also essential to ensure customers enjoy a fast, accurate transaction ever time they walk in to business. 

                                 

Hospitality is very very important. When a customer visiting your business it's the same as when having a guest in to your home, you want them to feel comfortable and welcome. Showing such a hospitality can foster a great customer relationship.   

Credit Meredith Estep, UNITIV.COM

    

     

Auld Lang Syne (The New Year's Anthem)

AULD LANG SYNE

The Robert Burns version

with Scots words translated

Should auld acquaintance be forgot,

And never brought to mind?

Should auld acquaintance be forgot,

And days o’ lang syne!

For auld lang syne, my Dear,

For auld lang syne,

We’ll take a cup o’ kindness yet,

For auld lang syne.

We two have run about the hills,

And pulled the daisies fine;

But we’ve wander’d many a weary foot,

Since auld lang syne.

We two have paddled in the brook,

From mornin’ sun till dinnertime:

But seas between us broad have roar’d,

Since auld lang syne.

And there’s a hand, my trusty friend,

And give us a hand o’ thine;

And we’ll take a right goodwill draft,

For auld lang syne.

And surely ye’ll buy your pint‐cup,

And surely I’ll buy mine;

And we’ll take a cup o’ kindness yet,

For auld lang syne.

Auld Lang Syne - Mariah Carey

My Life in Ruins (Movie Review)

Director: Donald Petrie

Writer: Mike Reiss

Stars: Nina Vardalos, Richard Dreyfuss, and Rachel Dratch and more.

Story line:

Georgia is an American academic teacher who lost her job in Athens. She's taken a job as a tour guide, but she hate it and it show: The tourists,mostly American, are bored with history and fact that she try to present; they just want to shop. Every group has a goofy couple, a frat boy, a sullen teen, a feuding couple, divorcees looking for mate, and a funny guy. this group is no exception, plus there's no air conditioning and a bearded silent driver. Thanks to an unlikely friendship, plus daisies, ice-cream cone, the history of syrup, and the Oracle at Delphi, Georgia may have a shot at finding her true love during this four-day tour.

Finally, Georgia's latest batch of tourists is a more likely bunch than she's anticipated, and in between bouts with rival tour guide Nico, she manage to form a genuine connection with wisecracking widower Irv, a solo vacationer who maintains a jovial facade despite the fact  that he misses his late wife dearly. With a little help from Irv, Georgia comes to realize that love and friendship may be closer than she thinks.   

Destination Of Thailand: Yasothon

I have to blog it out about the title Specific Destination In Thailand, so I choose to wrote blog my home town Yasothon Province! Yasothon is a town in the northeastern of Thailand, its a about 500 km.(310 mi.) or seven hours drive from Bangkok at the intersection of Highways of Thailand Routes 23 and 202, and the southern end of Route 2169.

Place of interest: Yasothon offer tourists to visit; Phra That Anon is the pagoda over 1,000 years old, said to contain a relic of Anannda, a favoured describe of the Buddha, a annual festival is held in March to honour the temple

Prha That Anon

That Kong Khao Noi; a chedi southwest of Yasothon by the village of Tat Thong, housing a statue of Buddha. Each April the statue is bathed in a ceremony to call for rain. It's similar in style to Phra Tat Pra Anon and is also an excavation site of a prehistoric settlement.

That  Klong Khao Noi

SingthaWalking Street. was established for support and promote trade culture and art of Yasothon province. there support to sale the local product and provide the entertainment under the concept learn the art culture, origin food, local product at the old town home"Sing Tha" everyday of week.

Yasothon's Rocket Festival is held annually over the weekend that fall in the middle of the month of May. The festival's origins lie in a custom of firing rocket into the sky at the start of the rice-growing season to remind King Of The Sky to send promised rain. the festival is competition marked by a weekend of celebrate, include highly-decorated floats parsding through the town, accompany by dancing, music, and fair.

Credit some picture : Google, Facebook Yasothon Walking Street. 

          

Impact Of Tourism In Thailand.

Thailand is one of the most visited place of tourism for long time but now its not be the same anymore. tourism in Thailand had together negative and positive impact to difference kind of way.

Positive: tourism industry can bring a lot of income to local and government and create a job opportunity in country such as helps preserve rural services like buses and other transportation, village shop and post office (post card) it also increased demand for local food and crafts. Tourism mainly come to see the scenery and wildlife, so there is pressure to conserve habitats and wildlife. At the same way tourism can be a chance to show off the beautiful location in country. Thailand had to upgrade standard of living. So tourism in Thailand its so great!

Negative: by the way tourism lead too many negative things, such as. Damage to the landscape, forest cut down the tree to make the hotels, hurt and violate wide animal. Traffic congestion and pollution, beautiful landscape magnetize people in to them and became the environment impact. In the social communication problem tourism like local goods can became expensive because tourists will pay more. Shop stock products for tourists and not everyday goods needed by local. Damage for holiday homes makes housing too expensive for local people. Tourism demand for development of more shops and hotels. Job are mainly seasonal, low paid with long hours.  

Under there circumstances, it is worth examining the strange and weakness of the tourism industry in Thailand and what trends it might take an opportunity in the future.